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| Frequently Asked Questions (FAQs) |
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How do I obtain an authorization? |
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A. |
To get an authorization you need to have your Primary Care Physician submit the request to the medical group |
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Q. |
What is the status of my authorization? |
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To get status of your auth you need to call your Primary Care Physician. |
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Q. |
I am receiving a bill? |
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If you received a bill please call Customer Service at 1-800-956-8000. |
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Q. |
What is my co-payment? |
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For your correct co-payment or benefits you need to call your insurance company directly. The phone number is on your insurance card or you may call Customer Service at 1-800-956-8000 to get that phone number. |
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Q. |
What is my Primary Care Physician's phone number? |
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Your Primary Care Physician phone number is on your insurance card or you may call Customer Service at 1-800-956-8000. |
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Q. |
What Urgent Care can I go to? |
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To get the correct Urgent Care you need to call your Primary Care Physician first to see if the doctor can see you. If your doctor is unable to see you he/she will direct you to the correct Urgent Care. If after hours the office voicemail will have directions for you to follow. You may also call Customer Service for this information at 1-800-956-8000. |
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How do I change my Primary Care Physician? |
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To change your Primary Care Physician you will need to call your insurance company who will make the change for you. Once this is done the insurance company will notify the medical group. |
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Q. |
Is my specialist a PrimeCare doctor? |
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To find out if your Specialist is a part of PrimeCare Medical group please call Customer Service at 1-800-956-8000. |
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Q. |
Who/what is NAMM? |
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NAMM is North American Medical Management. We work with your insurance company to manage your healthcare. |
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Q. |
My authorization was denied how do I appeal that decision? |
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A. |
To appeal a denied authorization/referral you need to contact your insurance company. The insurance company will review your denied authorization and either overturn or uphold the decision. |
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| Physicians Putting Patients First! |